Reception Operations Admin
Full Time • Johns Island
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
Multitasker · Precise · Tech‑Smart
About the Role
This in‑office hybrid position plays a critical support role across sales, operations, and production within a dynamic Bath remodeling business. You’ll be the glue that holds the admin side of the business together—balancing scheduling, job tracking, customer communication, and backend sales/reporting functions.
You’ll work directly with the owner and the field production team to ensure client experiences are smooth, jobs are closed out efficiently, and reporting is clean and actionable.
What You’ll Do
Sales & Owner Support
- Maintain up-to-date CRM records, track leads, and ensure timely customer follow-ups
- Prepare documents (agreements, review product orders) and communicate with clients
- Run reports and create/update advanced spreadsheets (SUMIFS, INDEX‑MATCH, PivotTables, etc.) Know excel and know your formula’s for advanced report creation.
- Handle scheduling of client consultations, installations, and follow-up appointments
- Support owner with time-block management, priority tracking, and inbox follow-up
Operations & Production Support
- Coordinate jobsite readiness: ensure deliveries are tracked, and that measures for production teams are put in to place.
- Communicate with subcontractors or team leads about daily/weekly schedules
- Update project boards, checklists, and production calendars (Buildertrend or similar)
- Assist with permitting paperwork, vendor orders, and supplier communications
- Help with job close-out, client feedback collection, and warranty documentation
What You Bring
- Advanced Excel skills: You can create dashboards, use lookup formulas and conditional logic, and format reports professionally
- Fast learner, tech-savvy: You pick up new software fast—especially CRM, project management, or ERP platforms
- Organized & driven: You love lists, keep tight timelines, and hold others (and yourself) accountable
- Strong communicator: Friendly, clear, and professional with clients and crews alike
- Customer-first mindset: You care about creating a seamless and pleasant experience from sale to install
- Work ethic & accountability: You show up, follow through, and don't need micromanaging
Bonus Points For
- Experience in home remodeling, field ops, or supporting construction teams
- Familiarity with Buildertrend, ServiceMinder, Trello, or similar tools
- Prior work supporting both a sales team and a field team simultaneously
- Ability to create standard operating procedures or automate workflows using tech tools
What Success Looks Like (First 90 Days)
- Sales dashboard and project calendars are up-to-date and trusted by the team
- Job folders are fully prepped and closed out with minimal owner oversight
- Client communication is timely, documented, and professional
- Production runs smoother due to your proactive scheduling and follow-up
- The owner can focus on growth while you run the day-to-day admin reliably
Work Details
- Location: On-site in Charleston, SC
- Schedule: Monday–Friday, full-time
- Pay & benefits: Competitive base pay
Compensation: $22.00 per hour
Bath Tune-Up Makes Homes Better
Bath Tune-Up is a bathroom design and remodeling franchise system of dedicated professionals across the US & Canada with team members who go the extra mile to leave their clients’ bathroom spaces even better than they found them. We specialize in full-service bathroom remodels, from a shower or tub install to complete renovation. Our team strives to minimalize the stress and overwhelm by handling all of the details, assisting with design ideas via our collection palettes, and providing a remarkable experience through our Customer Trustpoints.
Find yourself a great career opportunity and join our growing team!
The positions on this website, unless otherwise indicated, are posted by Bath Tune-Up® franchisees. Bath Tune-Up® franchises are independently owned and operated businesses and if you accept a position with a Bath Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC BTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC BTU LLC and its parents and affiliates have no input or involvement in such matters. HFC BTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Bath Tune-Up® franchisee posting the position.
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Enjoyable Work Environment
Flexible Schedules
Supportive Management